Last updated Jan 2nd, 2020
How to submit a request to know, access, or delete?
If you are a California resident and you would like to submit a request to know, access, or delete your personal information, you can contact us at the following toll-free number: 1-844-TRU-RLGN (844-878-7546), complete a web form at https://www.surveymonkey.com/r/29WHK6Q, or print and submit this form at any one of our California retail locations.
What happens after you submit a request to know, access, or delete?
Following a request to know, access, or delete your personal information, we must first verify your identity. We will take commercially reasonable steps to verify your identity, including asking you to provide us with information to confirm your identity. If you wish to designate an authorized agent to make a request on your behalf, please indicate that when submitting your request.
We will make good faith efforts to provide you with access to, or delete, your personal information when you request it, but there may be circumstances under the CCPA in which we need not provide access or delete that information. For example, we are not required to delete personal information needed to complete the transaction for which the personal information was collected (such as completing a sale), to detect fraudulent or illegal activity, for bookkeeping or tax purposes, or for legal purposes. Also, we are not required to provide access or deletion where your identity could not be verified, where the information would compromise others’ privacy or other legitimate rights, like intellectual property rights, or where the information contains legally privileged material. If we determine that your request should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.
Any requests that can be processed by us will be done so in no more than 45 days from the date we receive your request, unless we notify you that an extension is required. In case of an extended completion period, we will process your request in no more than 90 days from the date of your original request. Consumers are limited to two requests to know/access their personal information within a 12-month period.
Personal Information collected, used, and shared within the past 12 months
California residents also have the right to know what categories of personal information we have collected within the past 12 months from consumers generally, where that information came from, the business or commercial purpose for the collection, and the categories of service providers and/or third parties with whom that information was shared. Below you will find a chart that sets this out for you. Please note that these are categories of personal information as they are set forth under California law. We did not necessarily collect all of the specific pieces of personal information listed for any given person.
|What Personal Information We Collect?||Where We Get It?||Why We Collect It?||With Whom Do We Share It?|
|Identifiers such as a real name, alias, postal address, Internet Protocol address, email address, and account name.||The consumer directly.||To fulfill and facilitate orders and for customer relationship management.||Order fulfillment service providers, customer service providers, advertising service providers, data analytics service providers, marketing service providers, fraud prevention service providers, and transaction processors.|
|Categories of personal information described in subdivision (e) of Section 1798.80.||The consumer directly.||To facilitate orders and for customer relationship management.||Customer service providers, advertising service providers, data analytics service providers, marketing service providers, and transaction processors.|
|Characteristics of protected classifications under California or federal law (e.g., age, gender).||The consumer directly.||To facilitate orders and for customer relationship management.||Customer service providers, advertising service providers, data analytics service providers, marketing service providers, and transaction processors.|
|Characteristics of protected classifications under California or federal law (e.g., age, gender).||The consumer directly.||To provide our services, to conduct data analysis, pricing, marketing, market research, and for legal compliance.||Customer Service providers, and marketing service providers.|
|Commercial information, including records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies.||The consumer directly.||To provide our services, to conduct data analysis, pricing, marketing, fraud/abuse prevention, for legal compliance and accounting requirements, and payment processing.||Customer service providers, advertising service providers, data analytics service providers, marketing service providers, and transaction processors.|
|Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.||We collect consumers’ Internet Protocol addresses and interactions with our website through web technologies as explained more fully in our Privacy Notice.||To provide our services, to conduct data analysis, pricing, and marketing.||Advertising service providers, data analytics service providers, and marketing service providers.|
|Geolocation data.||We collect zip codes from consumers directly.||To provide our services, to conduct data analysis, and fraud/abuse prevention, and for legal compliance.||Order fulfillment service providers, customer service providers, and data analytics service providers.|
|Inferences drawn from any of the information identified in this chart to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||The consumer directly, based on purchases, returns, and preferences.||For customer relationship management.||Marketing service providers and data analytics service providers.|
Other than the categories of service providers and/or third parties set forth in the above chart, we have not disclosed personal information to third parties for a business or commercial purpose within the past 12 months from the effective date at the bottom of this notice. Also, we have not “sold” personal information within the past 12 months, as that term is defined by the CCPA, nor do we intend to “sell” any such information.
Contact for More Information or Questions?
By email at: email@example.com
By calling us at: : 1-844-TRU-RLGN (844-878-7546)