True Religion gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise.
Refunds for merchandise returned within 30 days and accompanied by the original receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise credit based on the current selling price of the returned merchandise.
Swimwear, intimate apparel and discounted items ending in $0.95 are final sale and may not be returned or exchanged.
Gift cards may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable. A government issued photo ID is required for all in-store returns and exchanges.
Purchases may be returned or exchanged in any U.S. or Canada True Religion location.
For the best service and selection, please order your replacement items online or visit your local True Religion store. We are unable to process exchanges online.
RETURNING BY MAIL (U.S):
Print return label below.
Any US online purchases made at Truereligion.com can be returned and shipped back to our warehouse within 30 days of purchase for a refund/credit.
If you do not use our pre-paid return label, please follow the following steps:
- Pack and seal box securely in original box if possible. If you do not have the original packaging, use an unmarked box or packing box to ship your return.
- Be sure to include a copy of the packing slip or order confirmation in the return package.
- Mail your return package to the address below:
- True Religion Returns
11127 Catawba Ave
Fontana, CA 92337
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions, please contact our customer support team.
RETURNING IN STORES (U.S.):
You may also return your order to any US True Religion full price or outlet location, accompanied by your order confirmation and packing slip following. If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item. A government issued photo ID is required for all in-store returns and exchanges.
Note: Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse.
RETURNING INTERNATIONAL RETURNS:
Please contact us at firstname.lastname@example.org and we will provide you with an international return label and instructions. All international refunds will be credited to you by BorderFree in the same currency and exchange rate as your original order.
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.
Do you accept returns for all items?
We will do our best to accommodate our customers, but items such as Swimwear or Intimates cannot be returned or exchanged.
Private Sale Event and all items ending in $.95 are FINAL SALE and cannot be returned or exchanged.
Is there a restocking fee?
Can I return or exchange footwear purchases?
Yes, but all footwear returns must be returned with original packaging in original condition.