|Shipping Methods||Ground||2nd Day||Next Day|
|Delivery Times||Delivery in 5-7 Business Days||Delivery in 2 Business Days||Delivery by Next Business Days|
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund.
If you do not have a receipt, you can exchange or receive a store credit for the current selling value of the item.
A government issued photo ID is required for all in-store returns and exchanges.
Purchases made in stores may be returned or exchanged in any U.S. or Canada True Religion location.
Any US online purchases made at Truereligion.com can be returned and shipped back to our warehouse within 30 days of purchase for a refund/credit. For a pre-paid UPS return label, please contact our Customer Support Team. When not using our pre-paid return label, please ensure to print out a copy of your order confirmation and include it with the items you are returning. You may also return your order to any US True Religion full price or outlet location, accompanied by your order confirmation and packing slip following the guidelines listed above.
Stores cannot refund Paypal orders. Paypal orders must to be shipped back to our warehouse utilizing the return label provided in the box.
If you do not have a pre-paid return label, please contact to email@example.com for further assistance.
Please contact us at firstname.lastname@example.org and we will provide you with an international return label and instructions. All international refunds will be credited to you by BorderFree in the same currency and exchange rate as your original order.
Holiday Extended Return Policy:
True Religion gladly accepts the return or exchange of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise, purchased between November 1, 2015 through December 31, 2015 until January 31, 2016. Refunds for merchandise returned within the eligible time period and accompanied by the original receipt will be credited in the same form as the original payment method. If you no longer have your receipt, we will exchange merchandise or issue a merchandise credit based on the current selling price of the returned merchandise.
· No returns or exchanges can be accepted on Swimwear or Intimates.
· Private Sale Event and all items ending in $.95 are FINAL SALE. No returns or exchanges can be accepted.
· All footwear must be returned with original packaging in original condition.
We want you to love what you ordered, but if something isn't right, let us know.
To find the closest True Religion full-price or outlet location nearest to you visit our store locator page by clicking here.
Step 1: Please contact Customer Support at email@example.com or 1-844-878-7546 for pre-paid UPS return label.
Step 2: Pack and seal your box securely using the original return label if possible. The pre-paid return label contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, please print out your order confirmation email and include it in your shipping box.
Step 3: Shipping Box
Pack and seal your box securely, in the original package if possible. If you do not have the original box you can use any plain, unmarked cardboard box to ship your return. Remove any existing shipping labels, stickers, or other materials from the shipping box.
Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. Please reach out to firstname.lastname@example.org for additional help or click here for all contact information. We will gladly send you a new label to print out. If using your own label please ensure it is a method of shipment that can be tracked.
Take your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS.
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here.