|Shipping Methods||Ground||2nd Day||Next Day|
|Delivery Times||Delivery in 5-7 Business Days||Delivery in 2 Business Days||Delivery by Next Business Days|
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Subject to the following restrictions. True Religion will issue a refund in the form and amount tendered for any unwashed, unworn, unused, or defective merchandise within 30 days after purchase for an exchange or refund. Merchandise received after 30 days may be accepted at our discretion for an exchange, or merchandise credit.
PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. True Religion merchandise purchased online via truereligion.com is only eligible for in-store or mail-in returns. Final sale merchandise is not eligible for return. Website orders can be returned at any True Religion full-price retail store, if presented along with a copy of the invoice shipped with your order, following the return policy listed above.
We want you to love what you ordered, but if something isn't right, let us know.
This return process is only offered for orders within the USA.
Please contact us at email@example.com and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner BorderFree in the same currency and using the same exchange rate as your original order.
To find the True Religion full-price retail store nearest to you visit our store locator page by clicking here.
Step 1: Complete Your Returns Form
Log into your account and go to your order history. Select the order in question and then click the "Return or Exchange Form" link. Follow the easy steps, print the form and include it in your return package.
Step 2: Original Packaging
Pack and seal your box securely in the original package if possible.
Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.
Step 3: Shipping Box
Pack and seal your box securely, in the original package if possible. If you don't have the original box you can use any plain, unmarked cardboard box to ship your return.
Remove any existing shipping labels, stickers, or other materials from the shipping box.
Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box. If you have lost your shipping label, please reach out to firstname.lastname@example.org for additional help or click here for all contact information. We will gladly send you a new label to print out.
Take your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS.
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer support team by clicking here.