Afterpay & Klarna: Frequently Asked Questions
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, select Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.
Just shop TrueReligion.com and check out as usual. At checkout, choose Afterpay as your payment method. First time users will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, the bag value must be between $35 and $1000 and you must meet additional eligibility requirements to qualify.
You can choose Klarna as your payment method at checkout. Once your order ships, you’ll be charged the first of 4 payments. Klarna will notify you when your payment is processed, and they’ll let you know ahead of time before your next payments are processed.
Afterpay & Klarna can ONLY be used on purchases made on the TrueReligion.com website. Afterpay or Klarna CANNOT be used as a form of payment for purchases in any of our True Religion store locations or on the True Religion App.
Afterpay & Klarna are only available to customers with a US billing address, and a US mobile phone number. Customers with international billing addresses will not be able to create an Afterpay or Klarna account.
All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Klarna: The first payment will be taken from your credit or debit card when your order ships. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. Read more about the payment schedule HERE. If you want to pay off your purchase early, you can log in at the top of the Klarna page, go to the order page and select “Pay off early”.
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Klarna will automatically try to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email you received at purchase or by logging into your Klarna account. If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt).
Afterypay & Klarna orders are delivered within our standard shipping timeframes like any order from TrueReligion.com. Free standard shipping is available for orders over $150.
Visit our Shipping page for more information.
Yes, your bag value must be between $35 and $1,000 to use Afterpay or Klarna on TrueReligion.com
You can’t use Afterpay or Klarna to buy gift cardas. If you want to buy gift cards along with Afterpay and Klarna-eligible products, you’ll need to place two separate orders.
True Religion gladly accepts the return of merchandise in its original condition (unworn, unwashed, with tags attached) or defective merchandise. Purchases made with Afterpay or Klarna at Truereligion.com can be returned and shipped back to our warehouse within 30 days of purchase for a refund/credit. Stores cannot refund Afterpay or Klarna orders. Afterpay or Klarna orders must to be shipped back to our warehouse. Use our Online Returns portal to print a return label. Click here for more information about our Return policy. Afterpay or Klarna will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay or Klarna.
If you think there’s a problem with your Afterpay or Klarna purchase payment, connect with their support team directly at INFO@AFTERPAY.COM or Klarna’s CUSTOMER SERVICE AGENTS 24/7.